Your data – Privacy Notice
We take care of the personal information you provide and that we hold for you. Please take a moment to read this Privacy Notice, which explains your rights and how we handle your data. You may of course call us if you have any questions.
About this notice
This privacy notice explains how we handle (i.e. collect, store, use, update, share and ultimately destroy) your personal data, and your rights in relation to the personal data we hold.
Who are we?
We are Reliance Life, a life insurance and pension provider. Reliance Life acts as a data controller, which means we decide how your personal data is handled and for what purposes. Data controllers are registered with the UK Information Commissioner’s Office.
Personal data – what is it?
Personal data is information about a living individual who can be identified from that data; either from the data alone or with any other information already in, or likely to come into, our possession. The handling of personal data is governed by the General Data Protection Regulation (the ‘GDPR’).
How do we care for your personal data?
We comply with our obligations under the GDPR by:
What do we use your personal data for?
We use your personal data for the following purposes:
What is the legal basis for handling your personal data?
Where you have given a separate consent for receiving any Reliance-related marketing information you can withdraw your consent if you wish to.
Where we ask you for any medical data you give explicit consent and this is recorded.
Sharing your personal data
We may pass your data to Reliance Life Group companies, our third party service providers, reinsurers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (e.g. to carry out administrative mailings and to ensure that your data remains accurate).
When we use third parties to provide a service, we disclose only the data that is necessary to deliver that service and we have contracts in place that require them to keep your data secure and not to use it for their own direct marketing purposes.
We will not release your data to third parties beyond this unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. We will not share your data with third parties for marketing purposes.
We will not sell or rent your data to third parties.
International data transfers
Some of your personal data that we handle may be transferred to, and stored at, a destination outside the European Economic Area (‘EEA’) (e.g. where one of our service providers operates outside the EEA). In these circumstances, your personal data would only be transferred on one of the following bases:
How long do we keep your personal data?
We will securely destroy your data when we no longer have a legal basis for retaining it. Subject to any other notices that we may provide to you, we may retain your personal data for a period of 15 years after your final contract with us has come to an end. However some information may be kept indefinitely where required by law or regulation.
Your rights and personal data
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data that we hold:
*Note that although it is not currently possible, we will support data portability when a recognised industry standard becomes established.
Further uses of your personal data
If we wish to use your personal data for a new purpose, not covered by this Privacy Notice, then we will provide you with a new notice prior to doing so, explaining this new use and setting out the new purpose and how the data will be used. Where necessary, we will seek your prior consent to using your data for the new purpose.
To exercise all relevant rights, queries or complaints please in the first instance contact our Client Services team at Reliance Life, Reliance House, 6 Vale Avenue, Tunbridge Wells, Kent, TN1 1RG or by telephone on 01892 510033 or by email.
You can contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.
This notice may be found on line at www.reliancelife.co.uk/privacy-notice