Complaints Procedure

See our complaints procedure.

You may contact us by email, letter, or if you prefer, call direct on 01892 773312.

(Please note that this link enables you to contact us via unencrypted email. Please do not enter data you consider to be sensitive to your identity)

Calls may be recorded for training and monitoring purposes.

If you are dissatisfied with our response you may contact the Financial Ombudsman at www.financial-ombudsman.org.uk, by email or telephone 0800 023 4567 or 0300 123 9 123. You can also contact the Financial Ombudsman by completing the online form on the Online Dispute Resolution platform, which is available on the European Commission website. This form will be sent onto the Financial Ombudsman Service.

Alternatively, for complaints regarding the management of occupational pensions schemes you may contact the Pensions Ombudsman at www.pensions-ombudsman.org.uk where you may submit a complaint form, or telephone 0207 630 2200.

However, complaints relating to the sales and marketing of occupational or personal pension schemes may be referred to the Financial Ombudsman Service.